Help & Support
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Let our Xperts help you
Xperts is our knowledge support service, ready with the answer to just about any question you might have. You can get our Xperts’ help by searching for keywords or phrases, or by heading to a specific subject or service page using the list below.
General help & support
Frequently asked questions about general matters relating to our business. If you’re looking for help with one of our services, you can go there directly using the links below.
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Support by service
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Freight
Our IDW (Irregular Dimensions and Weight) delivery services to business and home addresses for items over 25kg in weight or 1.8m in length.
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Express
Our fast and secure next day delivery service to business and home addresses for items under 25kg in weight.
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Exchange
Our specialist membership network for the delivery of important legal and commercial documents and medical specimens.
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Tracking
Fast, convenient-to-use parcel tracking using one of several reference options.
Get support
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