Complaints procedure

complaints procedure hero

Tell us if you are dissatisfied with an aspect of our service

We are determined to ensure that you experience great service whenever you trust us with a delivery, or receive a delivery that a business or individual has entrusted to us.

If we have failed to achieve this in any way, we apologise. Please use the details below to advise us of the issue.






Head of Customer Concerns
DX - Customer Concerns
PO Box 390

Head of Customer Service
DX Ireland
Unit 6B, Northern Cross Business Park, North Road, Finglas, Dublin 11

D11 WA49


DX Group 500000,
Northampton 30
DX 1,


ROI customers

Please download a copy of DX Ireland’s Complaints & Redress Procedures.

UK customers

Please help us investigate your concerns by ensuring you provide us with as much information as you can, such as:

  • Name and original address the item was being delivered to
  • Your name and address if different from the delivery address 
  • Reference and/or tracking number
  • Details of the complaint you wish to raise with DX Group

DX endeavour to acknowledge your complaint on the same day as receipt. After fully investigating your issues we will provide a response within 7 to 10 working days.

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