Complaints procedure
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Tell us if you are dissatisfied with an aspect of our service
We are determined to ensure that you experience great service whenever you trust us with a delivery, or receive a delivery that a business or individual has entrusted to us.
If we have failed to achieve this in any way, we apologise. Please use the details below to advise us of the issue.
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UK |
ROI |
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customer.concernsDXS@thedx.co.uk | info@dxdelivery.ie |
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Post |
Head of Customer Concerns DX - Customer Concerns PO Box 390 Northampton NN3 6YG |
Head of Customer Service D11 WA49 |
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DX |
DX Group 500000, Northampton 30 |
DX 1, Dublin |
ROI customers
Please download a copy of DX Ireland’s Complaints & Redress Procedures.
UK customers
Please help us investigate your concerns by ensuring you provide us with as much information as you can, such as:
- Name and original address the item was being delivered to
- Your name and address if different from the delivery address
- Reference and/or tracking number
- Details of the complaint you wish to raise with DX Group
DX endeavour to acknowledge your complaint on the same day as receipt. After fully investigating your issues we will provide a response within 7 to 10 working days.
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