Change your details
Tell us about any permanent change to your address or phone number as recorded on your DX account.
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Manage your use of our services
You can self-manage many aspects of your use of DX services quickly and easily from here. Should you require help at any time just use Live Chat. If you are unable to manage the task you are attempting, please call or mail us using our Sales & Accounts contact form, and we’ll be pleased to help.
General
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Order your consumables
Order up the logbooks, label packs, tamper evident pouches and other consumables you need to use DX’s services.
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Complaints procedure
Let us know if you are dissatisfied with an aspect of our service so that we can apologise and make things right.
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DX Express Feedback
Let us know if you've got any feedback specific to our DX Express Division for us by completing this form.
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Resources
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Holiday period schedule
Check out our collection and delivery schedules around holiday periods in the UK and ROI.
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US Embassy passport applications
Find out about our collection and delivery services in the UK for people applying for US passports.
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DX Express fuel surcharge
Read about our fuel surcharge background, policy and current ruling price
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Applications
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DX Despatch (legacy)
Our previously used despatch system ‘webportal.thedx.co.uk’ which we are migrating customers away from.
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DM6
Our DX Freight customer portal for entering and tracking 1-Man and 2-Man service jobs on our system.
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2-Man customer booking system
Our portal for DX Freight customers to book early collection, enabling them to increase customer delivery flexibility.
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DX IT remote help tool
Live online IT assistance for technical issues with printing our labels, running our software or similar matters.
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DX Despatch Manager
Despatch and track our new DX Express services in a fast, modern application that’s secure and easy-to-use.
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DX Exchange
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DX Exchange Portal
Our file sharing platform that best delivers on security, digital signature and integration with the Exchange Membership.
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DX Directory
Find addresses for a members of the DX Exchange using our online search tool.
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How to use DX Exchange
Addressing guidelines to help you ensure that your documents are collected, sorted and delivered on time.
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DX Exchange notifications
Arrange to receive SMS and/or email notifications as soon as mail has been delivered to your Exchange.
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DX Exchange mailroom audit
Maximise the benefit of your DX Exchange Membership with our free, secure audit of your mailroom practices.
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DX address book cleansing
Free, secure, professional cleansing of your address book or mail database by our specialist data cleansing partner.
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DX sample drop
Details of our nationwide network of drop locations for safe, secure COVID-19 test returns to laboratories.
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