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Freight

Our IDW (Irregular Dimensions and Weight) delivery services to business and home addresses for items over 25kg and 1.8m.

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2-Man

Logistics

International

Express

Our fast and secure next day delivery service to business and home addresses for items under 25kg in weight.

DX Secure

DX Courier

Exchange

Our membership network for the delivery of important legal and commercial documents and medical specimens.

Exchange Portal

Document Exchange

DSA

Tracked Specimens
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Service terms & conditions

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Service terms & conditions

Please read details of DX’s current terms and conditions of service below.

You can select either United Kingdom or Republic of Ireland to scroll to the relevant section.

Republic of Ireland

United Kingdom

DX Express Customers - UK

DX Express conditions of carriage October 2021

DX Express Defined Locations UK Mainland February 2022

Annex 1 - data protection

DX packaging guidelines

Excluded goods

DX Document Exchange Customers - UK

DX Document Exchange rules of membership

DX Document Exchange - complaints and redress policy

DX Freight Customers - UK

DX Freight 1-Man - conditions of carriage Sept 2021

Annex 1 - data protection

DX Freight 1-Man - brexit annex 1

DX Freight 1-Man - standing authority to act

Brexit annex DXF 4a & 4b EU SCC guidance and standard contractual clauses

DX Freight 2-Man - conditions of carriage - Sept 2018

DX Freight 2-Man - brexit annex 1

DX Freight 2-Man standing authority to act

DX International conditions of carriage - Sept 2018

DX International - conditions of carriage - schedule 1 -data protection

DX packaging guidelines

Excluded goods

DX Suppliers - UK

DX terms and conditions for the purchase of goods and/or services

DX supplier code of conduct

List of sub-processors 08.06.2020

Republic of Ireland

DX master services agreement

DX defined locations

DX Courier service description

DX packaging guidelines

DX Document Exchange Rules of Membership - Republic of Ireland

DX Policies

Full list of current DX Policies

Supplier Code of Conduct

Corporate Social Responsibility Statement (CSR)

Anti-bribery Policy

DX Gender Pay Gap Report

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