Life story of a parcel
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Overview
To fully understand the life story of a parcel delivered by DX, it’s best to begin with the point at which your business signs up as a DX customer. The process is quick and easy, and our team is ready and waiting to help you.
Once you’ve opened an account, our IT team liaises with yours to integrate the appropriate DX services into your company’s systems. ...
With that done, nothing could be simpler. So let’s follow the progress of one single parcel.
Using our software, you produce your own barcode labels and affix these to your parcel.
Your manifest is automatically uploaded to the DX system and we collect your parcel from you and take it to your local DX depot.
At the depot, the parcel is unloaded and scanned in as having been received.
It is then trunked to one of our hubs, where it is sorted and transported on to the DX delivery depot local to your recipient. At this depot, the parcel is again scanned in as having been trunked and received.
Next, your parcel is scanned onto the appropriate delivery round, and loaded onto the delivery vehicle for the final stage of its journey. It is then delivered to your recipient by our driver. Real-time proof of delivery is immediately available to you via our customer web portal.
Your local customer service team is available during business hours to deal with any query you might have, while the recipient of your parcel has access to a call centre via phone, e-mail, live chat or social media, where the team is able to help arrange redeliveries or deal with other issues.
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Key features
- Industry-leading employee vetting process provides high level security reassurance
- Our focus on high levels of first-time delivery ensures your parcels receive market-leading service
- Our dedicated and responsive customer service support ensures you have complete peace of mind
Caring for your parcels. First hand.
- Lee Burke – General Manager DX Freight, Rotherham
- We make sure that all the teams involved in the receipt, processing and forwarding of your parcels are empowered to react to any challenge with support, experience and guidance. We are passionate about operating in an efficient, safe and accurate manner to give every Customer the best possible experience.
- Tori Morgan – Key Accounts Advisor DX Freight
- No delivery is complete until the sender is happy their parcel has been delivered in perfect condition, and the recipient has it in their hands and is satisfied with it. Our job is making sure that happens. If there’s a question or query, we stay on that until it’s resolved.
- Steven Hetherington – Operations Manager, DX Express Edinburgh
- When we scan parcels in and process them through our depot, we really do treat them with due care and attention every single one. We don’t manhandle things. We know that what’s inside each parcel is important to at least two people, our customer and the end recipient. We mean to get it there in the same condition as it was sent.
- Gavin O’Reilly – Driver, DX Express Belfast
- DX drivers are the final link in the chain. Maximum care still needs to be taken of the parcel. But now there’s the person we’re delivering to to think about as well. We want to make certain we hand over the parcel in perfect condition, and leave the recipient feeling well looked after.
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