Values and culture

values and culture hero


At the heart of DX’s values lies the individual and personal responsibility of each member of our team to ensure we provide unparalleled service to our customers.

As an organisation, the core values central to our business are:


Our commitment to customers is to provide market-leading service for the deliveries of their post and parcels. We strive to deliver first time, every time. Beyond this, however, we go out of our way to help every customer track the progress of each delivery, providing locally-based, dedicated and responsive support to help them maintain visibility and control over their deliveries. ...

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DX believes

  • Our customers always come first 
  • Teamwork is key
  • Each of us has our part to play
  • We must always strive to provide great service


We understand that it is our success in delivering each day on our promises to our customers that enables them, in turn, to deliver on their promises to their customers. 

We expect every member of our organisation, from workforce to management team, to accept responsibility and accountability for their role in ensuring we achieve this objective. To encourage this, we promote a culture of teamwork, mutual support and mutual respect. 

Our workforce is, by its natural composition, culturally diverse. We work hard to foster a workplace environment where all employees feel included, appreciated, recognised and valued. We encourage all colleagues to take an interest in activities at all levels and seek to receive and consider their views across a wide range of matters. 

We operate a ‘promote from within’ policy across all our divisions, with many of our current Regional Directors having made their way up through our ranks. 

Just as we believe in clear and transparent communication with our customers, we believe in the importance of this within our organisation. Any colleague who contacts our Senior Management Team is assured of a personal and focused reply. 

Finally, but fundamental to our culture, we look to all colleagues to go the extra mile in everything they do.

Interview with Rhys Richmond, Warehouse Operative DX Freight

Working with DX. Not just great service...long service.

Nicki Keever – AM Shift Leader, DX Express Shrewsbury (15 years’ service)
I really enjoy working for DX because of the great team around me. I feel really supported by my Depot Management Team and I also feel the higher senior management within DX really care about their staff and take an interest in us.
Anne Linton – DX Exchange Membership Executive (30 years’ service)
Consider myself very fortunate to have been employed by DX for the last 30 years. Through all the changes over the last 30 years DX have never lost their core values of looking after their staff. I have always felt valued and part of the DX family.
the little things about us

We know values mean nothing unless you live them at work every day.