Tracking support

Have a question about our DX Tracking service?

Browse below for answers to questions about DX Tracking, our service which lets you check the status of your delivery using a DX tracking, consignment or reference number. If you don’t find the answer you’re looking for, call 0333 241 1100 and speak to an Xpert directly.

• How do I track a DX item?
• What is a tracking / consignment / reference number?
• Where do I find my DX tracking number?
• What should I do if I don’t have a DX tracking number?
• My DX tracking / consignment / reference number is not valid, what do I do?
• Can I track an item if I don't have a barcode?