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Lassic Limited is part of a family run group of companies with over 20 years trading experience. They source, import, distribute and supply a vast range of high quality household products and occasional furniture to many national and independent retailers at competitive prices.

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The challenge

Lassic’s vast and expanding range includes accessories and occasional furniture for kitchens, bedrooms, living rooms, dining areas and outdoor and garden. Guaranteed overnight delivery to their retailer customers had proved difficult over the years, with unsatisfactory relationships with several main logistics providers. Issues encountered ranged from misrouted and failed deliveries.

We would have no hesitation in recommending DX Express as parcel delivery partners, they really care and the localised customer care really sets them apart from the competition.

Suresh Handa

Joint Managing Director

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The solution

Lassic engaged DX Express in September 2020 following a rigorous selection process and a detailed consultation, to discuss Lassic’s specific requirements, along with an appraisal of what DX could offer. DX appointed a dedicated team to manage the Lassic account, which with the localised customer services team supported the customer’s account on a day to day basis. It became apparent early in the negotiations that DX had a clear understanding of Lassic’s business and their challenges, with the range of products they despatch. Lassic were given competitive rates with regular reviews to ensure the SLAs were continually met. 

The results

For Lassic, the benefits of engaging with DX have been clear to see, with fewer complaints from their customers. Their account set up was seamless and straightforward and they now sending a significant number of parcels every day plus multiple collections. The relationship between the DX and Lassic teams is fantastic, and the DX Team offered full support when Lassic opened a new warehouse due to continued growth.

Raj Handa, Joint Managing Director of Lassic Ltd commented “We have found DX to be very proactive partner, who are keen to develop and support with our business. It was quite clear from the outset, DX were keen to establish long term partnership with us which is not something we have had from all our previous parcel carriers.” 

We have found DX to be very proactive partner, who are keen to develop and support with our business.

Raj Handa

Joint Managing Director

Services used

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Services used Slider

  • courier listing

    DX Secure Business

    Secure item collections and deliveries for business addresses within business hours.

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