Frequently Asked Questions for DX Tracking
How do I track a DX item?
If you have a DX tracking, consignment or reference number you can check the status of your delivery by using our online tracking service. Simply go to My Tracking, enter your number and follow the steps…» Read more
What is a tracking / consignment / reference number?
A tracking or consignment number is the barcode related number for your DX delivery or collection. This barcode is scanned as an item moves from collection through to delivery. Your reference number will…» Read more
Where do I find my DX tracking number?
The company who is sending you an item for delivery via DX may have asked us to send you a text with the tracking number in advance. If DX have attempted to make a delivery to you, and this was not completed,…» Read more
What should I do if I don’t have a DX tracking number?
If you do not have a tracking number it is unlikely we have an item for delivery to you yet, so in the first instance you should contact the sender of the item. In the interests of the security of items…» Read more
My DX tracking / consignment / reference number is not valid, what do I do?
Our Customer Service team will be happy to help you if your tracking number is not working on our tracking page. Please see below for the correct department contact details: If your tracking number…» Read more
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