Frequently Asked Questions for DX delivery service
Can I collect my DX item from your depot?
For certain DX services we do offer the option to you to collect your DX item from one of our depots. If you have a tracking number you may be eligible to book a redelivery for your item. To check if this…» Read more
How do I start using DX and set up an account?
If you are interested in using DX and would like to set up an account with us, please contact us so we can work with you to identify the best services for your needs.» Read more
What do I do if I need to change my address details for DX?
If you are a DX business customer moving premises and need to change your details with DX you can notify us about a permanent change of address by completing the Change of Address Notification form. Once…» Read more
What should I do if I have a query about the proof of delivery?
If you have any queries about the proof of delivery supplied to you please complete our online form and we will investigate this matter for you. We take all queries seriously and it is important to us…» Read more
How can I produce barcoded address labels for DX?
DX will provide you with despatch software that enables you to produce barcoded delivery address labels bearing the DX brand (included) that can be affixed to your packages. Some customers prefer to produce…» Read more
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