Frequently Asked Questions for DX delivery service
I have a query with my invoice, who should I contact?
If you have a query with your invoice from DX please call the number stated on your invoice to be put through to the correct department, so we can help you directly. Alternatively, please contact us via…» Read more
How can I find out about any service issues DX might be having?
To check if there are any incidents affecting DX collections or deliveries in your area, please check our service status update page for the latest alerts.» Read more
How should I package my items for DX?
If you require information on how to package your items for delivery and collection by DX, please download our dedicated DX packaging guidelines document.» Read more
When does DX operate over the holidays?
To view our delivery and collection schedule across the UK and Republic of Ireland during the holiday seasons please visit our dedicated DX holiday period schedule page» Read more
Where can I find DX my account and/or DX Exchange number?
Your account number will always be printed on your invoice. A DX Exchange number is the unique identifier used for a customer who is a member of the DX Document Exchange. DX numbers are printed on the…» Read more
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