• You do not need to book if you are going to a DX Depot
• You only need to book if your are dropping off at an MBE store Click here to book an MBE drop

1. Once you have completed the sample process, you will need to drop it off at an approved DX Sample Drop location.
2. Please ensure you follow social distancing, wear a mask and follow all site instructions.
3. Affix your DX label to the outer packaging over the postal address label, and retain the tracking number for your reference.
4. Please refer to the list as site specific days/hours may apply.
5. Following are a list of locations with an approved Sample Drop location, you can also view these locations on a map below
6. See locations on Google Maps

Following are a list of locations with an approved DX Sample Drop location.

Your common Questions and Answers about Sample Drop

• Where can I drop my sample? See locations on Google Maps

1. Do I have to book? Only if your are planning to drop at a MBE location, click here 
2. When will my sample arrive at the lab? DX usually delivers the next day, morning delivery as standard.
3. If I drop-off my sample on Friday, when will it be tested? The sample will usually be delivered at the laboratory on Saturday and tested within the time frame given by your test provider.
4. Can I send on a Saturday, Sunday or Bank Holiday? No, the Sample Drop network operates Monday to Friday on normal business days only. The network is closed on Bank Holidays.
5. What if I don't have a drop-off point close to me? The suggested method of returns is DX. However, if you find this does not suit your needs you can arrange another courier service at your own discretion. 
6. Can DX collect my sample from home? We do not collect from your home or work. DX operate a drop off network, at approved locations only. See all approved locations.
7. I don't have a DX label, what can I do? The label should be included in your kit, please contact your test provider if it isn't. Alternatively, you can purchase a DX label from an approved MBE Store.
8. How much does it cost? The cost of delivery is included with your kit. Labels at MBE Stores are £10 each.
9. Is delivery 'guaranteed'? DX endeavours to deliver all samples the following morning to the labs on our network - however delivery is NOT guaranteed and there is no compensation for late/non-delivery. Please contact your testing provider, or the company you purchased your test from, for any compensation enquiries.