Frequently Asked Questions for DX delivery service
I wish to complain about DX
As a company committed to delivering service excellence, our quality of service is of the highest priority. If you have a comment or complaint, please tell us about it via our contact us section.» Read more
Why am I asked to sign for my delivery?
To minimise the risk of theft and fraud and to ensure secure delivery of your item to you, the sender of your mail has chosen our Mandatory Signature delivery service, which requires that your item must…» Read more
Why has the courier taken a photograph of my property?
DX Secure is dedicated to the secure and safe delivery of your item. As part of the secure delivery process, at the point of the delivery or delivery attempt, the courier will record relevant information…» Read more
Can the courier sign for the delivery of an item?
Some DX customers prefer to despatch packages using 'DX Courier Track Only' which means that no one at the destination address is required to sign for the parcel, as the courier will confirm delivery without…» Read more
Can I change my delivery details or my delivery address?
If you have received a calling card or letter from DX for a secure delivery and have not yet contacted us to book a delivery, please go to My Tracking and follow steps to make a delivery request. This…» Read more
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