Frequently Asked Questions for DX delivery service
Does DX offer a same day solution?
DX Ireland does offer a same day solution to specific towns and cities in Ireland. DX UK unfortunately does not currently offer a same day solution, but we would be pleased to discuss your requirements…» Read more
What happens if DX loses or damages an item I have sent?
In this unlikely event the terms and conditions of your contract will be honoured. DX operate to a formal investigation and resolution process which customers need to comply with. Please refer to your…» Read more
What should I do if my item arrives damaged?
If you are the recipient, please notify the company that you have received your goods from. They in turn will deal directly with us. DX can only deal with the sender (DX Customer) on claims for loss or…» Read more
Can I have DX Despatch installed?
Yes, DX Despatch is our easy-to-use, web based, despatch management system. The system, which can usually be self-installed by customers, provides you with the ability to both despatch goods and obtain…» Read more
What does IDW stand for?
IDW stands for Irregular Dimension and Weight. This refers to freight that is over 3m and/or unsuitable for standard conveyors (2m wide with 90 degree bends requiring uniform barcode labelling) and/or…» Read more
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