Frequently Asked Questions for DX Exchange, Tracked Mail, SecureDX, Mail Shot and DX Directory Downloads.
Can I have an Exchange on my premises?
DX welcomes the opportunity to grow its Exchange network through Members who are willing to host an open Exchange on their premises. If you are interested in hosting an open Exchange, please contact us.…» Read more
How much mail can I send via DX Exchange?
You can send as much mail as you wish through the DX Exchange Network – in fact the more you send, the more you will save. We monitor usage regularly to ensure your subscription is in line with usage…» Read more
What happens if a DX Exchange item has not been delivered?
In the unlikely event that an item of mail does not arrive, please report it to our Customer Services team, via our contact us form, so they can log the details as it will help us to identify any trends…» Read more
How long does it take to set up my DX Exchange box?
Once you have sent us your completed application, DX aim to ensure your membership is set up within 10 working days. To talk to a member of our team or for more information, please contact us.» Read more
Does DX collect and deliver the mail via the DX Exchange service?
DX Exchange collection and deliveries are undertaken by a network of local DX couriers, all of whom are vetted and fully trained. Mail is collected from our 4,000 Exchanges after 5pm every working day,…» Read more
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