DX Express COVID-19 Update 24th March 2020
24th March 2020
IMPORTANT MESSAGE FROM DX EXPRESS – CORONAVIRUS (COVID-19) UPDATE
As the Coronavirus (COVID-19) outbreak spreads across the globe, we felt it appropriate to remind and update you on the actions DX Express are taking in order to protect our customers, consignees, colleagues and suppliers, whilst continuing to provide a functioning collection and delivery service.
We continue to follow and monitor the official guidance from the UK Government, Public Health England and Local Authorities. It is vitally important for us to ensure that robust procedures are in place to support the health and wellbeing of everyone.
As previously advised, we would like to re-iterate our temporary revised contactless delivery procedure:
- If a proof of delivery is required, all couriers / drivers wherever possible, should place the parcel on the customer's doorstep / goods inwards area, ring or knock on the customers door as appropriate and then where safe to do so, retreat 2 meters away.
- Once the door is opened and/or the courier is acknowledged, the recipient should be asked whether they wish to sign for the item as per the normal delivery process or whether they would prefer a contactless delivery.
- In the event of a contactless delivery being requested where an item does require a signature, the driver will request the name of the recipient so it can be entered on the hand held device and then add CV at the end of the name. For example: J JONESCV.
- Only in the event of a customer having a preference to NOT sign the device themselves will this alternative option be used.
DX have plans in place to minimise service disruption during these extraordinary times and will endeavour to complete deliveries within the requested service criteria, however, there may be circumstances beyond our control which could lead to delivery delays e.g. reduction in available manpower. Therefore, DX has taken the decision that from the date of this comunication we will temporarily suspend all timed delivery commitments, with the exceptions being pre-12 on DX Courier and pre-1pm on DX Secure. Similarly, DX is withdrawing the current 4 hour ETA until further notice which a small selection of customers currently utilise. Any despatches on or after the date of this communication and until further notice, will not qualify for any service-related credit if requested.
Continuation of a strong supply chain in these challenging times is essential and we are confident that you will understand and support the steps DX are taking in order to maintain collection and delivery services. Rest assured, DX are open for business, and will continue to support you during these uncertain times. We will notify you of further updates as and when the need arises.
If you have any queries or require clarification, please do not hesitate to contact your local Depot team who will be only to willing to help. Finally, we thank you for your on-going support.