General support

What should I do if my item arrives damaged?

If you are the recipient, please notify the company that you have received your goods from. They in turn will deal directly with us. DX can only deal with the sender (DX Customer) on claims for loss or damage to any item. DX will only issue a claim form to the sender of the goods.

If you are the sender, please contact us as quickly as possible on the day this occurs. You will need to ensure all internal and external packaging is kept as this will help our investigation. Photographs of the item will also assist us in assessing the situation.

Our Customer Services team will log a customer case for you that will have a unique number. Please keep this case number as it will be needed when dealing with the Customer Services team on this incident.