We are determined in our efforts to ensure that customers experience great service each and every time with DX.

However, if we have failed to achieve this for you, we are sorry and must learn from this - please use the contact details below to advise us of your service issue:

For ROI customers please download a copy of DX Ireland’s Complaints & Redress Procedures

For UK customers please help us investigate your concerns by ensuring you provide us with as much information as you can, such as:

• Name and original address the item was being delivered to
• Your name and address if different from the delivery address 
• Reference and/or tracking number
• Details of the complaint you wish to raise with DX Group

DX endeavour to acknowledge your complaint on the same day as receipt. After fully investigating your issues we will provide a response within 7 to 10 working days.