Claim for lost or damaged items

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Based in the UK? Claim for lost or damaged items

If you believe that a delivery, or part of a delivery, has been lost or has been damaged in transit, please complete this form. This is for the use of customers in the UK only.

In order for us to process your claim, you must complete all sections of the form. Your claim cannot be processed if you fail to do this.

Please refer to our Service terms & conditions before completing the form.

Claim for lost or damaged items

The claimants details should be entered below.

This form is for UK customers only.

(Sender)

(Account number)

(Optional)

I am based in

Your DX case reference number will be provided by customer services at the time of reporting the loss/damage to DX. Please note, DX cannot process a claim request without a valid case reference number.

(if different from above)

(The legal stuff)

We want you to know how our service works and why we need your registration details. Please read our Privacy policy and then tick below that you agree with it.

(Let’s get the ball rolling)

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