How to use DX Exchange for members

Learn how to maximise your DX Exchange service, and how get more from your Membership.

To ensure that your documents are collected, sorted and delivered on time follow the addressing guidelines as described in this section. You can also find out about our Address Book Cleansing and Mailroom Audit services below – which will help you to maximise your use of DX Exchange in your business, and help to reduce your postage costs.

DX Addressing

When you join DX Exchange, you’ll be given your own unique DX number and a secure mailbox at your local Exchange.

You can start sending your mail through DX Exchange right away, following these simple steps:

Find the DX address of the company you want to send your item(s) to. You can look it up using the DX Directory Online, or through a number of other DX Directory Services. Our system uses a unique 3-line address format instead of a postcode address:

Company Name
DX Number
Exchange Name

Prepare your mail, adding the recipient’s name and 3-line DX address. There is no need to weigh or frank your Document Exchange mail. Please ensure you put your own DX address details in the top left hand corner of each item.

DX Notifications

We are excited to announce the launch of our free DX Exchange Notifications service, giving you that extra piece of mind when it comes to your DX Exchange deliveries.

With this new service we will send you an SMS and/or email as soon as the mail has been delivered to your Exchange. It means you’ll be able to collect important documents sooner to get on with the urgent business of the day.

FAQ's

What time will my notification arrive? Some Exchange deliveries are made very early in the morning, we will hold notifications until at least 8am before sending them to members.
Will I always get a notification? The notifications are driven by the courier’s scanner, if there are any technical issues with the device then notifications will not automatically trigger to members.
What if the courier is running late? We won’t always be able to advise if an Exchange delivery is running late, however once the Exchange is scanned the message will send.
Can I reply to the notifications? You can reply to the email notifications only, replies to sms’s are not supported.

To register to receive DX Exchange Notifications simply complete the form to your right.

Notifications Registration

Company*

DX Number*

DX Exchange*

First Name*

Surname*

Email*

Mobile

How do you want to receive notifications

SMS

Terms and Conditions

We want you to know how our service works and why we need your registration details. Please read our Privacy Policy and then tick below that you agree with it.

I accept the Privacy Policy*

Please let us know if you would like us to contact you or not by selecting one of the options below.*

Yes please, I’d like to hear about offers and services.

No thanks, I don’t want to hear about offers and services.

* Indicates a required field

Sending & Receiving Mail

Take your mail to your local Exchange, and post it into the Outgoing Mail Box before 5pm. If you want to send mail to DX Members within your own Exchange, you can simply deliver mail directly to their DX box at any time.

Our operations team will collect your documents, sort and deliver these through our national network, connecting over 4,000 Exchanges across the UK and Ireland.

The delivery team will post all your incoming DX mail into your private, locked mailbox at your local Exchange before 9am. Simply visit your Exchange each morning to collect your DX mail from your box.

Address Book Cleansing

If your business has an address book or mail database which hasn’t been cleaned recently, it could be costing you time and money – and you may wish to use our free DX Address Book Cleansing Service.

Not only will cleansing your mailing data remove inaccurate and old results, it will give you all the latest DX Member addresses for free. You can then add the new data into your case management system or marketing database.

We’ve partnered with address management specialist AFD Software Solutions to help you get the most from your DX Membership. Here are the three simple steps:

Securely submit your address book
DX Member details will be appended in 72 hours
Simply download and use the updated version

Find out more:

To request your free DX Address Book Cleanse, or to find out more, simply visit www.afd.co.uk/dxaddressbook/

Mailroom Audit

Our Mailroom Audits have found that typically 20% of Members’ mail currently being sent by Royal Mail could be sent using DX Exchange.

Find out if you are maximising your DX Membership

Our mailroom audits are consistently showing that DX Members are not sending as much of their mail via the DX as they could be. The free, secure and confidential analysis of all mail being sent from your post room is carried out on a typical working day by our professional auditors. It will not impact or interfere with the working of your mail room and will identify all mail that could be sent via DX and help you make the most of your Membership.

Request your FREE DX Mailroom Audit today!

DX Exchange Log In

If you're a DX Exchange member you can now log in to our dedicated member's area for the latest updates.

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Online Directory

If you need to search for a member's address, our Online Directory lets you do this with a range of options.

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Order Form

Need label packs, tamper evident pouches, Tracked Specimen Service Packs, security seals, log books etc?

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DX

How to use DX Exchange for members

DX Addressing

DX Notifications

Sending & Receiving Mail

Address Book Cleansing

Find out more:

Mailroom Audit

Find out if you are maximising your DX Membership

DX Exchange Log In

Online Directory

Order Form

Privacy policy

Live Chat

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