DX is often carrier of choice for banks, government departments and retailers. We are chosen because of our specialism in sensitive deliveries, where the impact of failure would be immense.

Our couriers take pride in delivering consumer goods, just as they do in delivering critical identity documents or credit cards. That’s why great UK brands such as Paul Smith, Samuel Windsor and Yellow Moon trust us with their deliveries.

DX’s popularity with its core markets stems from its innate ability to move with the times. For instance, DX has been taking photographs of delivery points for several years to prove attendance. We also, however, include detailed descriptions of the premises that we visit, so that our customers’ contact centres can work with very detailed management information.

This kind of focus to the task and to quality processes is something of a rarity in UK home delivery.

Here are just a few reasons we are the preferred carrier of many:

• All packages handled by DX are scanned through to their end destination, with a signature obtained from the end recipient’s address if one is needed or delivery to a neighbour or discrete point adjacent to the destination if the sender prefers.
• Online real-time web tracking, helping keep your Customer Services costs down to a minimum. DX routinely achieves 98.5% quality of service across the UK.
• Email or text alerts pre-advising consumers of delivery, plus an option to change the delivery address on redelivery, helping your Customers fit delivery around their lifestyle

We also offer:

• Next Day delivery including pre-lunchtime and weekend premium options
• Easy to use self-service options available online for your consumer
• GPS evidence of delivery