DX Courier

DX is preferred by hundreds of businesses for reliable daily packet and parcel collections and deliveries.

While a new name to many, DX has been delivering for the legal, optical, financial, retail and government services sectors for decades. In fact we're now into our fortieth year of delivering to the business communities of the UK and Ireland. You could say we’re the best kept secret in parcel logistics.

Every day we're active on the High Street up and down the British Isles. To many of our customers, a DX delivery is the lifeblood of their daily business.

Overview

A DX courier’s arrival at a pharmacy, or an optician, each day, is usually connected with an important mission. Our customers depend on us to deliver parcels, often containing life changing goods.

These vital parcel deliveries are taken for granted by the public but our customers know that timely, reliable delivery is of paramount importance for normal service to continue day in and day out.

You may not have even realised that DX is so active on your High Street, Industrial Estate, office parks, trading park or even health campus. That’s partly because we are up with the larks, starting our deliveries early each day and completing them quickly and efficiently.

This is why we are especially popular with organisations that are highly active from the very moment they open for business, meaning that every minute wasted represents the possibility of a disappointed customer .

As well as delivering, we collect too. In many cases we will attend a site to deliver in the morning and return in the afternoon to do a pick up; or collect and deliver at the same time if you prefer. We can even arrange special ad hoc collections.

Wherever you are, whatever your business, chances are we have a delivery solution that will suit your needs.

How we can help

DX Courier is the first choice of countless banks, government departments and retailers. We often carry parcels and pouches to and from Head Office buildings, suppliers, wholesalers, repairers and manufacturers.

Our drivers provide familiarity and assurance; a welcome sight for any business person. We serve cities, suburbs and numerous villages. That’s why UK greats such as Argos, Timpsons, Marks & Spencer, Specsavers, William Hill and UK Government trust us with their deliveries.

We move retail goods, time-critical documents, redemption vouchers, point-of-sale material, gaming coupons, brochures, shoes, clothing, pharmaceuticals, books, glasses and much more. We deliver to Republic of Ireland as well as the UK.

Given that DX is so active across the British Isles, maybe your business could also benefit from choosing us as your business parcel delivery partner. There's a good chance we're already going right past your front door!

Don't forget, DX has the capability to manage your home deliveries via DX Secure and also offers the DX 1-Man and DX 2-Man services that allow you to send larger and heavier items.

Why DX?

DX Courier is the preferred choice of many businesses, for a variety of reasons. We offer a range of fully tracked delivery time options from morning premium until close of business, giving you the chance to start the day with real purpose.

Routinely achieving 98.5% quality of service across the UK, DX provides Next Day delivery including premium morning and Saturday options. Our B2B Customer Service teams are situated locally, so they have their finger on the pulse of exactly what’s going on, helping you to keep your own Customer Services costs down to a minimum.

For peace of mind, all packages handled by DX are tracked – and GPS located - through to their end destination, with a signature obtained from the end recipient’s address should you need one.

Our easy to use ‘DX Despatch’ ordering and labelling software works with most internet enabled PCs providing at-a-glance, online, real-time web tracking. This popular, user friendly facility takes just a few minutes to set up and allows you to store all of your contact address details meaning that producing a parcel label is largely a 1 click process. You can use your own printer or, as we recommend, use a high speed thermal label printer.

We’re best known on the UK & Ireland’s shopping thoroughfares, but it’s not just about the High Street, as we also deliver to government departments, trading estates and office parks to name but a few

Contact Us

If you would like further information on how our DX Courier delivery service can benefit your business, or if you would like to talk a member of our Sales Team about your requirements, please complete the form or (if you are an existing DX customer) please contact your Customer Relationship Manager directly.

DX Members: Contact the Membership Service Team on 0333 241 5222.

Need help with your delivery? Please go to our dedicated contact form

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COVID-19 Update

SENT 24/3/20

IMPORTANT MESSAGE FROM DX EXPRESS – CORONAVIRUS (COVID-19) UPDATE

As the Coronavirus (COVID-19) outbreak spreads across the globe, we felt it appropriate to remind and update you on the actions DX Express are taking in order to protect our customers, consignees, colleagues and suppliers, whilst continuing to provide a functioning collection and delivery service.

We continue to follow and monitor the official guidance from the UK Government, Public Health England and Local Authorities. It is vitally important for us to ensure that robust procedures are in place to support the health and wellbeing of everyone.

As previously advised, we would like to re-iterate our temporary revised contactless delivery procedure:

If a proof of delivery is required, all couriers / drivers wherever possible, should place the parcel on the customer's doorstep / goods inwards area, ring or knock on the customers door as appropriate and then where safe to do so, retreat 2 meters away.
Once the door is opened and/or the courier is acknowledged, the recipient should be asked whether they wish to sign for the item as per the normal delivery process or whether they would prefer a contactless delivery.
In the event of a contactless delivery being requested where an item does require a signature, the driver will request the name of the recipient so it can be entered on the hand held device and then add CV at the end of the name. For example: J JONESCV.
Only in the event of a customer having a preference to NOT sign the device themselves will this alternative option be used.

DX have plans in place to minimise service disruption during these extraordinary times and will endeavour to complete deliveries within the requested service criteria, however, there may be circumstances beyond our control which could lead to delivery delays e.g. reduction in available manpower. Therefore, DX has taken the decision that from the date of this communication we will temporarily suspend all timed delivery commitments, with the exceptions being pre-12 on DX Courier and pre-1pm on DX Secure. Similarly, DX is withdrawing the current 4 hour ETA until further notice which a small selection of customers currently utilise. Any despatches on or after the date of this communication and until further notice, will not qualify for any service-related credit if requested.

Continuation of a strong supply chain in these challenging times is essential and we are confident that you will understand and support the steps DX are taking in order to maintain collection and delivery services. Rest assured, DX are open for business, and will continue to support you during these uncertain times. We will notify you of further updates as and when the need arises.

If you have any queries or require clarification, please do not hesitate to contact your local Depot team who will be only to willing to help. Finally, we thank you for your on-going support.

SENT 16/3/20

IMPORTANT MESSAGE FROM DX EXPRESS – CORONAVIRUS (COVID-19) UPDATE

As previously advised, we would like to re-iterate our temporary revised contactless delivery procedure:

If a proof of delivery is required, all couriers / drivers wherever possible, should place the parcel on the customer's doorstep / goods inwards area, ring or knock on the customers door as appropriate and then where safe to do so, retreat 2 meters away.
Once the door is opened and/or the courier is acknowledged, the recipient should be asked whether they wish to sign for the item as per the normal delivery process or whether they would prefer a contactless delivery.
In the event of a contactless delivery being requested where an item does require a signature, the driver will request the name of the recipient so it can be entered on the hand held device and then add CV at the end of the name. For example: J JONESCV.
Only in the event of a customer having a preference to NOT sign the device themselves will this alternative option be used.

DX have plans in place to minimise service disruption during these extraordinary times and will endeavour to complete deliveries within the requested service criteria, however, there may be circumstances beyond our control which could lead to delivery delays e.g. reduction in available manpower. Therefore, DX has taken the decision that from the date of this e-mail we will temporarily suspend all timed delivery commitments, with the exceptions being pre-12 on DX Courier and pre-1pm on DX Secure. Similarly, DX is withdrawing the current 4 hour ETA until further notice which a small selection of customers currently utilise. Any despatches on or after the date of this e-mail and until further notice, will not qualify for any service-related credit if requested.

If you have any queries or require clarification, please do not hesitate to contact your local Depot team who will be only to willing to help. Finally, we thank you for your on-going support.