Testing for All

Problem

As the pandemic has made clear, testing is time critical, specimens have a short lifespan, and testing for travel purposes requires the test to be taken within a particular time frame. Speed and accuracy are therefore key. 

Traditional express courier options were both expensive and unreliable for TFA. The general post service, whilst pricing was ok, had a tolerance for failure that was far too high for the requirements.

As Dan put it: “Alternatives were not adequate, unable to guarantee the speed of service”.

Travel is stressful at the best of times; and testing makes it that much more stressful for customers. Hence, TFA needed a courier service that would lift at least the stress caused by the uncertainty of correct and timely delivery. 

With their lab partner being able to return results the same day for any samples dropped before 1pm, TFA's challenge was to find a reliable delivery method to get the samples to the lab within this timeframe.

After months of collaborating, Dan said that it was a “reassurance [working] with DX, delivery back to lab is fantastic”.

Summary

To conclude, DX took care of the deliverability issues that TFA were facing when using other services. In fact: “Customers who use DX to send their tests, get their results much faster than customers using Royal Mail to return a test” is what Dan said.

As travel opens, and testing becomes part of the regime moving forward, DX and TFA are poised to help travellers get their results fuss-free. 

TFA are here to help and support people with the testing they need at this moment. DX are a vital partner in this service, providing the certainty of delivery needed, for the testing regime to work successfully.